Q: How are finches shipped?
A: Please click here for SHIPPING INFO PAGE.
Q: What is your policy if a finch is deceased during shipment?
A: We Insure Live Arrival on all of our shipments! We take great pride in offering you the finest finches available and make every effort to ensure that your new finches arrive safely. In the rare incident that your finch has perished upon arrival, please contact us within 8 hours upon receipt of your order and send picture(s) of the perished finch to [email protected] We offer a replacement bird on your next shipment, refund, or we can hold a credit on file to be applied to your next order.
Q: My credit card processing doesn't seem to be going easy. What should I do?
A: In the event that you are having challenges with the credit card processing, please call our office and let us know as soon as possible. We can be reached at 1.877.527.5656. Because our credit card processing filters are set high for the security of our customers, sometimes, even when everything seems right, one can have a challenge. For instance, processing the same card data twice within a 24 hour period, processing at computers that are not normally used for your credit card data, etc.
Q: What is your return policy?
A: We do not offer a return policy due to the stress this would cause on the birds.
Q: How long do Finches live?
A: Finches can live from 5 to 20 years. However, the average life span is about 5 to 10 years. A good nutritional diet will keep your fine feathered friends healthy and happy for years to come.
Q: Will my other pet(s) hurt my Finches?
A: While anything is possible, you'll probably just stir some curiosity and jealously the first week or so. Remember, finches are quick when they need to be and they're safe in their cage.
Q: I've heard finches like a cage that is more long than tall. Is this true?
A: Yes. Finches in nature often flutter just above the grass lines and so they love to fly back and forth in a good flight cage. Because of this, the width of the cage should be larger than the height of the cage.
Q: How does your DNA Testing work?
A: This service is offered for avian enthusiasts who want to be certain of gender for the bird(s) they are purchasing. There is an additional charge of $100.00 per bird to be tested. The process can take anywhere from 2 to 7 weeks depending on the "luck of the draw" of the birds being tested. We notify you once your results are confirmed then determine a ship date for your order.
Q: How do I know if the finches I want to put together are compatible?
A: Review our Compatibility Chart for help on this matter. If you still have questions, please email us at [email protected]
Q: How many finches can I fit in my cage?
A: Utilize the Finch Cage Calculator designed by finchinfo.com to determine the number of finches you can comfortably fit in your cage. Finches are not concerned so much with height, they prefer width and depth. By entering the width and depth of your cage size into this handy calculator you can get a conservative estimate for your cage size. Thank you finchinfo.com! We use your calculator daily... :)